Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    StandardsWorks support

    Required fields are marked with an asterisk*
    Powered by Jira Service Management
    {"xsrfToken":"e442c0f103b435ff3e42e19cb9c2a33c60be53d3_lout","branding":{"id":"23","key":"csvchd","name":"SAE Customer Support","portalBaseUrl":"/helpcenter/sae_customersupport/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/366","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#21a5cc","headerLinkHoverBGColor":"#21a5cc","headerBadgeColor":"#21a5cc"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Testing center","sharedPortalName":"Deadend","userInitialAnnouncementHeader":"You have hit a deadend link.","translations":{"en-US":{"helpCenterTitle":"Testing center","sharedPortalName":"Deadend","announcementHeader":"You have hit a deadend link.","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#091154","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGI4MGM3My00ODkyLTRlYTktYmZiMS1hMzdmYWQzZjM4MTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODQ3MDYwMDQsIm5iZiI6MTc4NDcwNTQwNH0.rSBxMxXBJj6cZYoupRsXG-27XXuKT3yMWkCBB6PWPMg&client=f8b80c73-4892-4ea9-bfb1-a37fad3f3812&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"23","key":"csvchd","projectId":10110,"serviceDeskId":23,"name":"SAE Customer Support","description":"<p>For your StandardsWorks and Mobilus support needs.</p>","portalBaseUrl":"/helpcenter/sae_customersupport/portal/23","onlyPortal":false,"reqTypes":[{"id":"1720","name":"Mobilus Support","descriptionHtml":"","callToAction":"Mobilus Support","introHtml":"<p>For issues related to Mobilus</p>","icon":11655,"iconUrl":"https://fullsight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11655","groups":[638],"key":""},{"id":"1721","name":"StandardsWorks support","descriptionHtml":"","callToAction":"StandardsWorks support","introHtml":"<p>For issues related to StandardsWorks.</p>","icon":11656,"iconUrl":"https://fullsight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11656","groups":[638],"key":""},{"id":"471","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10536,"iconUrl":"https://fullsight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":638,"name":"How can we help?"}],"orderMapping":{"638":[1721,1720]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90d81aae-d1fa-341d-ad02-17c3b1ed1432","appLinkName":"","appLinkUrl":"","spaceKey":"CSKB","spaceName":"Customer Service Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SAESPRT","serviceDeskId":23,"kbLinkDomainURLs":["https://fullsight.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAESPRT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGI4MGM3My00ODkyLTRlYTktYmZiMS1hMzdmYWQzZjM4MTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MzMzMTU4MjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzA2NjA0LCJuYmYiOjE3ODQ3MDU0MDQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IxecqKnQjqs6MxqxWYDj3udhxst3VEXk7RGK_aLdwvo","targetCollection":"upload-user-collection-1433315821","endpointUrl":"https://api.media.atlassian.com","clientId":"f8b80c73-4892-4ea9-bfb1-a37fad3f3812","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1721,"projectId":10110,"issueType":{"id":"10090","name":"Support"},"form":{"name":"StandardsWorks support","descriptionHtml":"","callToAction":"StandardsWorks support","intro":"<p>For issues related to StandardsWorks.</p>","instructions":"","icon":11656,"iconUrl":"https://fullsight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11656","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/sae_customersupport/portal/23/create/1721","requestValidateBaseUrl":"/helpcenter/sae_customersupport/portal/23/validate/1721","calendarParams":{"firstDay":0,"date":"2026-07-22T03:30:04-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90d81aae-d1fa-341d-ad02-17c3b1ed1432","appLinkName":"","appLinkUrl":"","spaceKey":"CSKB","spaceName":"Customer Service Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SAESPRT","serviceDeskId":23,"kbLinkDomainURLs":["https://fullsight.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGI4MGM3My00ODkyLTRlYTktYmZiMS1hMzdmYWQzZjM4MTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MzMzMTU4MjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzA2NjA0LCJuYmYiOjE3ODQ3MDU0MDQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IxecqKnQjqs6MxqxWYDj3udhxst3VEXk7RGK_aLdwvo","targetCollection":"upload-user-collection-1433315821","endpointUrl":"https://api.media.atlassian.com","clientId":"f8b80c73-4892-4ea9-bfb1-a37fad3f3812","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":755505008248274,"updated":"2026-04-20T14:14:15.950701593Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1687],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1687,1721],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":755505008248274,"name":"StandardsWorks issues","submit":{"lock":false,"pdf":true},"templateFormUuid":"6dee3be5-c502-4089-b855-7403b1714a07"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"d9fc892a-399d-4f80-a31e-4387bbcbe528"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"4294df78-637c-41d5-b62a-8785e6ca7d49"}}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"830e0e9e-7a4d-4bdb-88fa-a365647fa29e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"c2b5c1cd-f8f3-4787-987f-1c2a1626a0af"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"6417a440-5439-4a9f-8f85-f5660d29816f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"0a99b1e2-2bed-4f6b-84c5-93f6d5d53264"},"content":[{"type":"text","text":"Work Impact"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"a6ae883c-904b-4004-a88e-5ce9bd2d76a1"}},{"type":"paragraph","attrs":{"localId":"385e113e-a52b-478d-b0ad-8d012588f3c3"},"content":[{"type":"text","text":"What Priority Level would you consider this?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"b08e7603-d0fd-4abc-9d64-5db7a603df3a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"04f4c774-ade2-4509-9025-4d1bb31b8fdf"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"382d98c1-1237-4af6-9653-0d36b590b7c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"24ceff92-713f-4019-8dcb-6e30ca6990e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"dcdd4cc0-f9ca-46f1-901c-b8fc64c1256a"}}]}],"conditions":{"37":{"i":{"co":{"cIds":{"36":["1","2"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"36","type":"SOME_OF","constraint":["1","2"]}]}]},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":[]},"2":{"name":"If P0 or P1","conditions":["37"]},"3":{"conditions":[]}},"questions":{"34":{"type":"tl","label":"Phone number:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"tl","label":"Your name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"at","label":"Attachments:","description":"Attach screen shots or error messages. The more information you provide the faster we can troublshoot.","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"What can we help you with?","description":"","validation":{"rq":false},"jiraField":"customfield_11213","questionKey":""},"36":{"type":"cs","label":"Priority level","description":"On a scale from P0 - P3, with P0 being \"Needs handled immediately\" and P3 being \"A nice to have that does not have a set time of completion\", please rate your priority level.","validation":{"rq":true},"choices":[{"id":"1","label":"P0 (Needs done immediately, work stoppage)","other":false},{"id":"2","label":"P1 (Needs done within the next couple weeks)","other":false},{"id":"3","label":"P2 (Needs done within the next couple months)","other":false},{"id":"4","label":"P3 (A nice to have request without a set time of completion)","other":false}],"defaultAnswer":{"choices":["4"]},"questionKey":""},"14":{"type":"rt","label":"Steps to recreate:","description":"Help us understand what happened. If possible, please provide the steps taken that resulted with this issue.","validation":{"rq":false},"jiraField":"customfield_10429","questionKey":""},"20":{"type":"rt","label":"URL references:","description":"URL references are helpful. If you experiencing an issue on a specific URL, please let us know/","validation":{"rq":false},"jiraField":"customfield_11214","questionKey":""},"38":{"type":"rt","label":"If you selected a high priority level (P0 or P1), please explain why this requires urgent attention.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"rt","label":"How can we help?","description":"Please explain in as much detail as possible the issue you are experiencing. The more information you provide the faster we can troubleshoot.","validation":{"rq":true},"jiraField":"description","questionKey":""},"24":{"type":"tl","label":"Provide a short, distinct title reference of your issue:","description":"Please keep this short, no long sentenances. This is simply a \"title\".","validation":{"rq":true},"jiraField":"summary","questionKey":""},"35":{"type":"cs","label":"Is this preventing you from completing your work?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"6dee3be5-c502-4089-b855-7403b1714a07"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":755505008248274,"updated":"2026-04-20T14:14:15.950701593Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1687],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1687,1721],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":755505008248274,"name":"StandardsWorks issues","submit":{"lock":false,"pdf":true},"templateFormUuid":"6dee3be5-c502-4089-b855-7403b1714a07"},"layout":[{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"d9fc892a-399d-4f80-a31e-4387bbcbe528"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"4294df78-637c-41d5-b62a-8785e6ca7d49"}}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"830e0e9e-7a4d-4bdb-88fa-a365647fa29e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"c2b5c1cd-f8f3-4787-987f-1c2a1626a0af"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"6417a440-5439-4a9f-8f85-f5660d29816f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"0a99b1e2-2bed-4f6b-84c5-93f6d5d53264"},"content":[{"type":"text","text":"Work Impact"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"a6ae883c-904b-4004-a88e-5ce9bd2d76a1"}},{"type":"paragraph","attrs":{"localId":"385e113e-a52b-478d-b0ad-8d012588f3c3"},"content":[{"type":"text","text":"What Priority Level would you consider this?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"b08e7603-d0fd-4abc-9d64-5db7a603df3a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"04f4c774-ade2-4509-9025-4d1bb31b8fdf"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"382d98c1-1237-4af6-9653-0d36b590b7c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"24ceff92-713f-4019-8dcb-6e30ca6990e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"dcdd4cc0-f9ca-46f1-901c-b8fc64c1256a"}}]}],"conditions":{"37":{"i":{"co":{"cIds":{"36":["1","2"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"36","type":"SOME_OF","constraint":["1","2"]}]}]},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":[]},"2":{"name":"If P0 or P1","conditions":["37"]},"3":{"conditions":[]}},"questions":{"34":{"type":"tl","label":"Phone number:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"tl","label":"Your name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"at","label":"Attachments:","description":"Attach screen shots or error messages. The more information you provide the faster we can troublshoot.","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"What can we help you with?","description":"","validation":{"rq":false},"jiraField":"customfield_11213","questionKey":""},"36":{"type":"cs","label":"Priority level","description":"On a scale from P0 - P3, with P0 being \"Needs handled immediately\" and P3 being \"A nice to have that does not have a set time of completion\", please rate your priority level.","validation":{"rq":true},"choices":[{"id":"1","label":"P0 (Needs done immediately, work stoppage)","other":false},{"id":"2","label":"P1 (Needs done within the next couple weeks)","other":false},{"id":"3","label":"P2 (Needs done within the next couple months)","other":false},{"id":"4","label":"P3 (A nice to have request without a set time of completion)","other":false}],"defaultAnswer":{"choices":["4"]},"questionKey":""},"14":{"type":"rt","label":"Steps to recreate:","description":"Help us understand what happened. If possible, please provide the steps taken that resulted with this issue.","validation":{"rq":false},"jiraField":"customfield_10429","questionKey":""},"20":{"type":"rt","label":"URL references:","description":"URL references are helpful. If you experiencing an issue on a specific URL, please let us know/","validation":{"rq":false},"jiraField":"customfield_11214","questionKey":""},"38":{"type":"rt","label":"If you selected a high priority level (P0 or P1), please explain why this requires urgent attention.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"rt","label":"How can we help?","description":"Please explain in as much detail as possible the issue you are experiencing. The more information you provide the faster we can troubleshoot.","validation":{"rq":true},"jiraField":"description","questionKey":""},"24":{"type":"tl","label":"Provide a short, distinct title reference of your issue:","description":"Please keep this short, no long sentenances. This is simply a \"title\".","validation":{"rq":true},"jiraField":"summary","questionKey":""},"35":{"type":"cs","label":"Is this preventing you from completing your work?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"6dee3be5-c502-4089-b855-7403b1714a07"},"linkedJiraFields":["summary","customfield_10429","description","customfield_11213","customfield_11214"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fullsight","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e442c0f103b435ff3e42e19cb9c2a33c60be53d3_lout","baseUrl":"https://fullsight.atlassian.net/helpcenter/sae_customersupport","relativeBaseUrl":"/helpcenter/sae_customersupport","jiraDisplayUrl":"https://fullsight.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f8b80c73-4892-4ea9-bfb1-a37fad3f3812","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1e5bca13ed394b7db6263c2ad3fe05e5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://fullsight.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}