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Important Communication Information

Important Communication Information

Email Preferences and Support Guidelines

We try our best to communicate clearly with our University Program teams, but sometimes messages can get lost in the shuffle. Please review the guidelines below and make the required adjustments to help us help you.

Keep Your Email Preferences Up to Date

  1. Log in to your Competition Website, scroll to your Community Member box, and select Manage Email Preferences to confirm you are receiving all emails.

  2. Open the Inbox tab in the top bar, then select Preferences.

  3. Confirm that Messages from user is checked for both Inbox and Email. This helps ensure you do not miss important messages from SAE, such as waitlist promotions or missed payment deadlines.

  4. While you are in your Inbox preferences, make sure important notifications are turned on for categories such as Cost, Document Submissions, and Deadlines.

Submit Support Questions Through the Ticket Portal

When you have a question or concern, best practice is to submit a ticket to our team at support.sae.org (Community Programs).

Our Customer Service department can answer some basic questions and assist with payments, but they serve the entirety of SAE, not just University Programs. You will receive a faster, more thorough answer by submitting a ticket directly to our team.

Competition App Information

SAE competition mobile apps are used to access important competition updates, team communications, schedules, and event information throughout the season.